Responsibilities:
- Plan, coordinate and oversee taxi transportation using booking and dispatch systems, ensuring smooth end-to-end trip execution.
- Communicate proactively with taxi drivers, parents, schools and municipal representatives regarding schedules, assignments and changes.
- Monitor trip statuses and driver performance, making real-time adjustments such as rescheduling or cancellations when needed.
- Collaborate closely with the planning team to ensure efficient information flow and operational excellence.
Requirements and skills:
- Fluent English language skills, both verbal and written.
- Strong computer skills with the ability to work confidently across multiple systems.
- Excellent communication, empathy and conflict-handling skills in sensitive and high-pressure situations.
- Strong problem-solving abilities and adaptability in a fast-paced environment.
- High attention to detail, reliability and sense of responsibility.
- Emotional resilience and the ability to manage stress while handling multiple tasks simultaneously.
- Previous experience in planning or scheduling is an advantage.
What do we offer?
- A modern office located in the city center of Riga.
- Shift-based work between 07:00 and 19:00, with 8-hour shifts.
- Monthly base salary of 8.99 EUR/hour (gross).
- Monthly performance bonus of up to 300 EUR (gross).
- Health insurance after the probation period.
- Fruit days in the office.
- Regular team-building events.