Key Responsibilities:
- Provide guidance, support, and motivation to Customer Service Specialists, Logistics Specialists, and Route Planners to ensure high performance.
- Assist with booking processes and handle customer calls when required.
- Communicate and coordinate with other departments.
- Act as the first point of contact in critical or problematic situations (e.g. police, inspectors) and participate in case investigations with Line Management.
- Coordinate, report, and escalate IT and other operational issues to the appropriate stakeholders when necessary.
- Write, update, and publish procedures on the local SharePoint and support the implementation of new processes.
- Monitor quality and performance, providing constructive feedback to drive continuous improvement.
Requirements:
- Fluency in Swedish and English.
- Willingness to work shifts (night shifts, evening shifts, weekends, and public holidays).
- Ability to respond quickly and effectively in challenging situations.
- Strong communication and teamwork skills.
- Proactive, positive, and open-minded personality.
- Previous experience in customer service, coaching, or team coordination is considered an advantage.
What do we offer?
- Great, friendly, knowledgeable and supportive colleagues.
- Professional training before work.
- Opportunities for career growth and development.
- Salary: 10.45 EUR h gross/h.
- Extra bonuses for evening, night, and weekend shifts, as well as for work quality.
- Health insurance after 3 months of employment.
- Company events.